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TICKET #1842 · EMAIL
What did I purchase, and where do I log in?
Needs review3 messages
AR
Amelia RiveraYesterday, 4:18 PM
Hi, I noticed a charge on my card from you. Can you tell me what I purchased? I also can't remember how to get into my account.
ST
Support TeamYesterday, 4:40 PMAgent reply
Happy to help. Could you confirm the email address you used at checkout?
AR
Amelia RiveraToday, 9:42 AM
Yes, it's this email address. I think I bought it last week. Please tell me where to log in too.
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